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In my previous company I had a friend who worked on production support. His main task was ensuring that whenever a ticket landed in the support inbox it was redirected to someone. The maximum number of tickets he had to redirect in a single day was 20. Each ticket took around 5 minutes to redirect.

So the maximum he had ever worked in a single day was just over an hour and half. On most days it was half an hour of work out of the 9 he had to be available.

It continued for 3 years. No one bothered him since he was a billable employee.

In a fit of frustration he resigned one day. Although his job was very unskilled, there was no one else who wanted to do it, and to retain him he was given a pay hike. He accepted the hike and continued for a couple of more years before resigning for good.

He now teaches at a school and is very happy.



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