> But they should be concentrating on customer satisfaction, not racking up viewers.
I assure you; they are.
Despite the very vocal people around the HN community to talk a lot about hating the selection, the data says that most people are pretty happy with it--and only getting happier.
Where is this data? Are you talking about the hilarious statistic that 94% of subscribers are happy with the service?
I tried to watch a film last night and searched for all of these very popular films.
* Lock, Stock & Two Smoking Barrels
* 28 Days Later
* Go
* Gladiator
* American Beauty
* Speed
Then I gave up. When you try 6 very well known films and none of them are on there it changes how you think of the service from "most stuff is on there" (like Spotify for example) to "I have to search Netflix to find something I like" (like a normal TV channel). It's very different.
The data is internal; I obviously don't have access to it anymore. That said, having worked at many companies in my career, I can tell you that Netflix is far more data-driven than any company I've personally experienced--even to a fault since pure data-driven thinking is where Qwikster came from.
You don't like the selection. You're looking for films. Films make up a very small percentage of Netflix streaming content and Netflix streaming usage.
If you are still thinking of Netflix (the streaming service) as "most stuff is on there" then I'm happy to see you reframe your thinking--it's not now, nor has it ever been, that.
I assure you; they are.
Despite the very vocal people around the HN community to talk a lot about hating the selection, the data says that most people are pretty happy with it--and only getting happier.